Friday, November 22, 2013

California mandates dedicated email

On November 22, 2013, the California Department of Business Oversight ("DBO") issued an order to all advisors registered in California requiring a dedicated email address for communications with the Advisor.

By January 4, 2014, all advisory firms registered with the State of California must comply.

Here are the details

  • Email must be dedicated to compliance matters and cannot be used publicly. It can be an address of your choosing.
  • Email must be monitored daily. While we don't expect that they will communicate with you daily, they want to ensure timeline receipt and follow-up.
  • Account must be established to allow attachments.
  • Spam settings must be modified to allow emails from the state's domains ("" or "")

After configuring the account, you must complete an online form with the state at The DBO has mailed or email you a username and password.

The full text of the Order is available on the DBO website at

Please contact us if you have any questions or issues.

Thank you.

The AdvisorAssist Team


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